TJX Companies Shuts Down Homegoods Online Business, Focusing on In-Store Experience

TJX Companies Shuts Down Homegoods Online Business, Focusing on In-Store Experience

The discount retailer makes a strategic decision to prioritize physical stores over online presence.

The rise of e-commerce and the dominance of technology giants like Amazon have forced retailers to adapt to the changing landscape. The concept of an omnichannel experience, where customers can shop both in-store and online, has become crucial for survival. TJX Companies, the parent company of popular discount retailers T.J. Maxx, Marshalls, and Homegoods, has been no exception to this trend. However, the company recently made a surprising move by shutting down its Homegoods online business, emphasizing the importance of the in-store experience.

The retail world transformed by e-commerce:

The advent of online shopping, spearheaded by Amazon, has dramatically reshaped the retail industry. While the impact on various sectors has varied, the need to become an omnichannel retailer has become almost mandatory. Recognizing this, TJX Companies has expanded its presence both in physical stores and online platforms, with brands like T.J. Maxx, Marshalls, Homegoods, Sierra, and Homesense, as well as their respective websites. This strategy allows the company to meet customers where they prefer to shop, whether it be in-store or online.

The missing piece: Homegoods’ absence online:

Despite TJX Companies’ commitment to an omnichannel approach, the company made the decision to shut down the Homegoods online business. This move had a noticeable impact on the company’s earnings, with a $0.03 per share decrease in the third quarter of 2023. While this may not seem significant, it highlights the challenges faced by the Homegoods online operation.

The profitability challenge:

During TJX’s third-quarter conference call, management acknowledged that online sales represent a small portion of the company’s overall business. Specifically, they expressed doubts about the profitability of the operation. The unique business model of Homegoods, which focuses on selling large items that require an in-person experience, made it difficult to replicate the “thrill of the hunt” that customers experience in physical stores. While other online retailers have found success selling large items like furniture, Homegoods’ appeal lies in the excitement of exploring for hidden treasures, an experience that is hard to replicate online.

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The right decision for TJX:

Given the relatively small size of TJX’s online business, the closure of is unlikely to have a significant impact. In fact, investors should view this decision positively, as it allows the management team to redirect their attention and resources towards businesses that are thriving, such as physical Homegoods stores. In the third quarter, Homegoods’ same-store sales increased by 9%, outperforming other nameplates owned by TJX. This growth was driven by an increase in foot traffic, indicating that customers still prefer the in-store experience. By shutting down the money-losing online version of the store, TJX can focus on strengthening its successful brick-and-mortar presence.

TJX’s strong position:

TJX Companies is well-positioned in the current retail landscape, as consumers increasingly seek ways to save money. The off-price retailer’s stores offer an attractive option for budget-conscious shoppers. This trend has contributed to the growth of Homegoods’ same-store sales. However, it was not enough to make the online version of the store profitable. Therefore, the decision to close reflects the company’s commitment to sound management practices, prioritizing businesses that are thriving and aligning with customer preferences.


TJX Companies’ strategic move to shut down its Homegoods online business underscores the importance of the in-store experience in the retail sector. While e-commerce has transformed the industry, certain businesses, like Homegoods, rely on the unique thrill of in-person shopping. By focusing on their successful physical stores, TJX can better cater to customer preferences and allocate resources effectively. This decision reflects the company’s commitment to adapt and thrive in an ever-evolving retail landscape.

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